Refund Policy

Thank you for choosing SAKHETHI. We are committed to delivering products that reflect authenticity, intention, and quality. We understand that there may be instances where you may wish to cancel an order or request a replacement.

Due to the personal and sensitive nature of our spiritual and lifestyle products, SAKHETHI maintains a structured return and replacement policy to preserve product integrity and hygiene standards.

 

Cancellation Policy

Orders may be cancelled within 1 hour of successful placement.

As we begin processing orders shortly after confirmation to ensure timely dispatch, cancellation requests made beyond the 1-hour window may not be accepted.

 

Cancellation Charges

SAKHETHI does not levy any cancellation charges for requests made within the eligible time frame.

In the rare event that SAKHETHI cancels an order due to unforeseen circumstances such as stock unavailability or logistical limitations, a full refund will be issued to the original payment method.

This policy ensures fairness and transparency in accordance with applicable e-commerce guidelines.

 

Refund & Replacement Policy

We offer a 24-hour replacement window from the time of delivery in the following cases:

  • Product received in damaged condition

  • Manufacturing defect

  • Incorrect item delivered

To initiate a replacement request, customers must contact us within 24 hours of delivery and provide clear supporting evidence, including an unboxing video and relevant images (mandatory for verification).

Returns will not be accepted for:

  • Personal preferences

  • Minor variations in appearance

  • Size selection errors

  • Subjective quality concerns

Products must be unused, unwashed, undamaged, and returned in original packaging. Items failing to meet these conditions will not qualify for replacement.

 

Replacement Process

Initiate Request:
Contact us within 24 hours via email or official support channel with your order details and issue description.

Return Shipment:
The product must be sent back in its original condition and packaging.

Verification:
Upon receipt, the product will undergo quality inspection.

Replacement Charges:
For approved size exchanges, a flat fee of ₹200 will be applicable to cover logistics and handling costs.

Dispatch:
Once approved and applicable charges are cleared, the replacement will be shipped and tracking details will be shared.

 

Complaint Acknowledgment & Resolution

All customer concerns submitted via our official support channels will be acknowledged within 48 hours.

We strive to resolve all valid complaints within 30 days from the date of receipt.

For assistance, please contact us at:
Email: support@sakhethi.com

Customer Assistance:
SAKHETHI provides round-the-clock support. You may reach out to us at any time, and our team will respond at the earliest possible convenience.

Important Note:
SAKHETHI reserves the right to decline return or replacement requests that do not comply with the above guidelines. In exceptional circumstances, we also reserve the right to cancel shipments and issue refunds where applicable.

Thank you for choosing SAKETHI.